This privacy policy explains how HelpFully Limited ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services.

HelpFully Limited is a company registered in England and Wales (Company Reg: 12331074). We are committed to protecting your privacy and handling your data in an open and transparent way.

1. What data we collect

We may collect the following types of personal information:

  • Contact information - your name, email address, phone number, and company name when you fill in our contact form or get in touch with us directly
  • Technical data - your IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website
  • Usage data - information about how you use our website, including pages visited, time spent on pages, and navigation paths
  • Communication data - any information you provide when you correspond with us by email, phone, or through our website

2. How we use your data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide the information or services you have requested
  • To deliver and manage IT support and consultancy services
  • To send you relevant communications about our services (only where you have given consent or where we have a legitimate interest)
  • To improve our website and services based on how you use them
  • To comply with legal and regulatory obligations

3. Legal basis for processing

We process your personal data on the following legal bases:

  • Consent - where you have given us clear consent to process your personal data for a specific purpose
  • Contract - where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
  • Legitimate interests - where processing is necessary for our legitimate interests (such as improving our services) and your interests and rights do not override those interests
  • Legal obligation - where processing is necessary to comply with the law

4. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

5. Third-party services

We may share your personal data with the following types of third parties:

  • Analytics providers - to help us understand how our website is used
  • IT service providers - who help us deliver our services to you
  • Email and communication platforms - to manage our communications with you

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

7. Your rights

Under data protection law, you have rights including:

  • Right of access - you can ask us for copies of your personal information
  • Right to rectification - you can ask us to correct inaccurate personal information or complete information that is incomplete
  • Right to erasure - you can ask us to erase your personal information in certain circumstances
  • Right to restriction of processing - you can ask us to restrict the processing of your personal information in certain circumstances
  • Right to object to processing - you can object to the processing of your personal information in certain circumstances
  • Right to data portability - you can ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees and third parties who have a business need to know.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).